About Your Local MINI Retailer

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OUR CUSTOMER REVIEWS

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

136 ratings and 87 comments received in the last 90 days.

14 September 2024

Excellent service. Loaned a car when my new car was delayed. Kept informed of progress. Smooth handover.

09 September 2024

Answered all our queries.

30 August 2024

Tom was very professional and knowledgable when selling the car, was very accommodating when arranging delivery around my holiday dates.

05 August 2024

A wonderful car, excellent customer service and a great deal.

02 August 2024

Friendly efficient service all round

02 August 2024

There was an error on the order but this was very quickly resolved.

02 August 2024

All very professional

13 July 2024

We love the quality and relauability of the cars and the excellent service from Vertu Sunderland.

13 July 2024

Tom was fantastic at addressing any issues that arose during the sales process. Good knowledge of the cars and anything he could do to help he did.

12 July 2024

Great customer service

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10 July 2024

Nice to deal with

03 July 2024

Staff polite and helpful and was updated regularly about the delivery

03 July 2024

I've purchased all but 1 of my MINI's from Paul Martin, he's always super friendly and chatty but also very professional without that awful

02 July 2024

We were kept informed all the way through and are very pleased with the car.

02 July 2024

Kathryn sorted everything for me. Incredible as always

02 July 2024

I was 100% completely satisfied. As stated above, my positive experience is all down to Paul. He made the whole experience easy and fun. Shout out also to Dave (manager) who was also great and funny (although not as funny as Paul).

02 July 2024

Could not ask for more. perfection

02 July 2024

Accurate estimation of delivery date Tom updated me throughout process Great service

30 June 2024

Very well looked after and Paul when over and above

30 June 2024

Staff all friendly and attentive when in showroom.gentleman called Tom helped me through sale start to finish superb service

29 June 2024

Extremely satisfied. Kathryn is an asset to the team she was friendly and approachable and extremely knowledgeable. She answered all our questions promptly and we felt valued as customers.

26 June 2024

Very satisfied. Lee Wilkinson the sales guy was excellent, very friendly and welcoming felt he went above and beyond to help us.

26 June 2024

Excellent service. Straight forward handover and always felt like any questions were no trouble. Paul was really helpful throughout the process. Made me feel at ease during my test drive too which can make me nervous.

23 June 2024

No issues. Nothing was a problem for Dave or Josh throughout

15 September 2024

Everything done. Quite a long wait though.

12 September 2024

Kept upto date throughout the work carried out

10 September 2024

Couldn't fault mini, I'd highly recommend them just on the fact that they go above and beyond. I even recieved a gift worth over £50 for nothing.

09 September 2024

Overall a very pleasant visit

05 September 2024

Car was ready on time and staff were helpful.

02 September 2024

They advised at every step of the process..they fitted in with me as my husband was poorly and could not drive. They delivered my car back to me.

02 September 2024

Good sales support

02 September 2024

Good response to out of warranty issue

02 September 2024

I always revive a high standard of service, staff are always very helpful

29 August 2024

Professional

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28 August 2024

All work is carried out as agreed and we are kept informed at every stage.

28 August 2024

A little confusing why it needed an inspection

28 August 2024

Service was excellent.

28 August 2024

From start to finish you get a good service

16 August 2024

Excellent service

15 August 2024

I was kept informed at all times.

15 August 2024

I was kept informed and updated. Staff very helpful

13 August 2024

Looked after from phone calls, to dropping car and picking it up

13 August 2024

Customer service first class no complaints

13 August 2024

Work carried out without problems

06 August 2024

Graham was helpful and accommodating. My Countryman needed a service and had a fault. It was all carried out successfully and this is why I rely on good main dealer workmanship.

06 August 2024

Garage kept me informed of brake pad change and any issues seen. Video update very useful too. Thank you

06 August 2024

Receive car back with very clean

06 August 2024

I was provided with a loan car while my Mini was being serviced.

06 August 2024

Transparent communication throughout, really personal experience

04 August 2024

I am very happy with the overall service.

04 August 2024

Price and quality

03 August 2024

The building work and the new Mini / BMW reception arrangements was a little confusing.

03 August 2024

The staff were very professional, friendly and eager to help, I love the video that was sent during the health check so we can see what the technician can see , this builds trust with the myself so will defiantly return in future.

03 August 2024

Everything was smooth and were able to get me a courtesy car

01 August 2024

Service was carried out efficiently and quickly. Was also kept informed of progress

01 August 2024

Because like my husband all was wonderful

30 July 2024

All faults fixed, my car is good as new!

30 July 2024

Pleased with the video health check. Service cost on the expensive side

28 July 2024

Everything completed on time. Video from technician is helpful and reassuring.

28 July 2024

Everyone friendly and kept in communication.

27 July 2024

I have dealt with Graeme Ritchie over the last 2 years, when my Mini has been in for its service and MOT. He is extremely polite and thinks nothing of having a chat and listening to his customers, putting them at ease and answering any questions.

26 July 2024

Very professional service .

23 July 2024

Drop off is easy and efficient, all points and queries are discussed, the team are always so helpful for arranging the service to suit around my work or plans. My car was immaculately clean on receipt.

22 July 2024

My car was serviced and handed back in time when promised. I was given a thorough breakdown of all areas inspected and recommendations for what needed to be done and why.

22 July 2024

Quick and easy

21 July 2024

Friendly staff. Clear advice and easy to deal with

19 July 2024

Excellent communication from Natasha throughout my service.

18 July 2024

Work was done quickly and car was handed back looking as good as new.

18 July 2024

Attentive staff

18 July 2024

Service it self was fine part of the paid plan I have . Poor wash and vac .. Car windows and boot all streaked . Not a good job at all .

17 July 2024

good service, friendly video of check is reassuring

15 July 2024

The MOT and vehicle recall item were carried out in good time, and the service advisor was courteous, friendly and professional. Informed of future upcoming required service items and costs

15 July 2024

I'm confident that they do their best for me & nothing is too much trouble

14 July 2024

Happy with service

14 July 2024

Great service

14 July 2024

12 July 2024

The service department were polite and efficient. My car was taken on time and returned on time. My queries were answered and explanations given for the work taking place. Overall a great experience.

11 July 2024

Pleasant staff.

09 July 2024

Fab service

09 July 2024

I feel that Since I have been taking my car to Mini..it has been really easy to get a service done in a professional manner.

09 July 2024

All staff were very helpful, especially Natasha on the desk. Lovely and Welcoming!!!

09 July 2024

Friendly staff, efficient, keep me updated

03 July 2024

Everyone is friendly and helpful. Natasha was great as was Kevin who booked the appointment for me.

27 June 2024

Very pleasant staff

25 June 2024

Sunderland Vertu did everything possible for me to stay on the road while they did the work needed. Above and beyond really getting me a courtesy car in superquick time because I needed transport.

24 June 2024

Service dept are professional and efficient and the pick/drop off service is very beneficial, although rather expensive.

23 June 2024

All explained and any flagged issues explained on depth

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